IMPORTANT ANNOUNCEMENT
Dear ComicCapsule Family,
Protecting your comics has always been, and will always be, our top priority. As collectors ourselves, we understand how much your collection means to you, and we are fully committed to ensuring its safety. We want to address a recent issue with full transparency.
We have received reports that some Comics stored raw in the ComicCapsule have left imprints on the interior back of the ComicCapsule. In our current finding, we have determined that the back of the ComicCapsule, which is made of a softer PolyPropylene plastic, is building a thin layer on the plastic itself. We have no reason to believe this impacts the Comics themselves.
The team is thoroughly analyzing all available data to determine why this is happening and if we need to make design changes to our product to provide the best possible protection for your comics and ease of mind.
While we are confident these imprints do not impact the Comics themselves, we recommend using a bag inside the ComicCapsule for added protection for the time being.
To support you during this time, we are offering free OPP bags to anyone who needs them. Please email us at support@comiccapsule.com with the following details:
- The size you need (Silver or Modern)
- The quantity required; please include order #
- Your mailing address
We will ship them to you at no cost.
We are determined to address this and will provide an update of our findings as soon as possible.
We thank you for your patience, understanding, and trust in ComicCapsule. Your feedback helps us continue to innovate and improve. We remain committed to delivering the best storage solutions for your cherished collection.
Sincerely,
The BoardBoys